The average time to handcraft and fulfill your order is approximately 12 to 16 days. However, as we prioritize meticulous craftsmanship, there may be occasional fluctuations in fulfillment times due to high order volumes. In such cases, we strive to communicate any delays promptly and aim to minimize extended waiting periods.

Following fulfillment, our standard shipping time averages around 7 to 10 days before your order reaches your doorstep. We utilize reputable third-party logistics companies like UPS, FedEx, DHL, and USPS to ensure efficient and reliable delivery.

At West Countyline, customer satisfaction is paramount. We encourage you to inspect your order upon arrival to ensure it meets your expectations. Should you have any concerns or require assistance, please contact us promptly at info@westcountyline.com. We are here to address any issues swiftly and ensure your complete satisfaction with your purchase.

Once an order is placed, we initiate a meticulous triple quality check to uphold our commitment to excellence. Here’s how we ensure each garment meets our highest standards:

1. Fabric Inspection and Pre-Wash: We start by thoroughly inspecting the fabric for any imperfections. Unlike mass production methods, we pre-wash and dry the fabric before cutting, eliminating potential future shrinkage issues.
2. Precision Cutting and Sewing: Each garment is precisely cut and expertly sewn by our skilled artisans, ensuring every detail adheres to our rigorous quality standards.
3. Second Quality Control: After sewing, we conduct a comprehensive quality control check to verify measurements and ensure the fabric remains in pristine condition.
4. Final Inspection: Before shipment, each garment undergoes a final meticulous inspection to guarantee it meets our exacting standards of craftsmanship and flawlessness.

Our Made-To-Order process not only ensures superior quality but also reflects our dedication to delivering garments that exceed expectations in durability, fit, and craftsmanship.

At West Countyline, we are committed to ensuring our customers are delighted with their purchases. Our made-to-order process allows us to offer a stress-free and fair return policy to address any concerns promptly.

When ordering, we encourage customers to consult with our 'Our Stylist' service, who can many times provide samples for fitting or guidance based on their expertise and our size charts. This helps minimize the likelihood of needing a return due to sizing issues.

Upon receiving your order, we kindly request that you "Try It On and/or Inspect" the products within 14 days to ensure they meet your expectations in terms of fit and quality. If there are any defects or issues not consistent with the sizing chart, please contact us promptly at info@westcountyline.com. We are dedicated to resolving any concerns swiftly and to your satisfaction.

Currently, 97% of all apparel in the USA is imported from overseas, with 73% originating from Asian countries. This includes designer brands, luxury labels, and mass-market retailers alike.

Our factory is located in mainland China, a region with stringent regulatory oversight compared to other Asian countries. At our facility, we surpass minimal requirements by prioritizing fair wages and dignified working conditions. Our production workforce earns more than 3.5 times the local minimum wage, which exceeds the US Government's minimum wage standards.

We utilize third-party logistics companies to express air-ship our orders from overseas, which helps reduce the cost of delivering directly to your door. These providers work with various carriers such as UPS, FedEx, DHL, and USPS for local deliveries in collaboration with the air shipping services.

Please note that upon arrival, your order may not display "West Countyline" on the outer packaging or shipping labels. This is standard practice among shipping providers like UPS, USPS, and FedEx, who often use their own packaging and labeling. Rest assured, this does not impact the contents or handling of your order.